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Returns Policy

Chemist.net aims to provide quality products and services which will meet and exceed your expectations. It is however possible that an occasion may arise where Chemist.net is responsible for delivering a damaged/incorrect order or you, the customer, may feel a product is no longer necessary.

Unwanted Items

In the event that you decide that you no longer require any or all items Chemist.net will allow you to return items providing this is done within 28 working days of the date of dispatch. If you are returning unwanted items then please contact Chemist.net via email or telephone and send us the following information :

• Your Name
• Your Order Number
• Full Contact Details
• A list of the products you wish to return

Cancelled orders should be returned to Chemist.net at the customer’s expense.

Please note that that industry in which we operate, we are not allowed to refund certain medicines and cosmetics.

Damaged Items

Chemist.net aims to provide an exceptional level of quality and service to our customers. However, we understand that on occasions damages can occur during transit. We advise the customer to check for any damaged items immediately upon receiving their goods. If damages are found then please contact Chemist.net within 14 working days of the day of dispatch via email or telephone so we can attend to rectifying the problem quickly and efficiently.

Upon contacting us, please send us the following information:

• Your Name
• Your Order Number
• Full Contact Details
• A Full description of the damages
• Whether you require a refund or a replacement

In the event of receiving a damaged item, Chemist.net will refund all postage and packaging costs incurred to the customer when sending the damaged items back to Chemist.net for inspection.

Incorrect items

In the unfortunate case that Chemist.net has sent the wrong order then we will require you to return the entire order in its original state to Chemist.net. Furthermore, upon sending us your entire order it is also necessary for you to contact Chemist.net via email or telephone and provide us with the following information:

• Your Name
• Your Order Number
• Full Contact Details
• The product(s) that is/are incorrect
• Whether you require a refund or a replacement

In the event of an incorrect item, Chemist.net will refund all postage and packaging costs incurred to the customer when sending the entire order back to Chemist.net for correction.

Missing items

In the unfortunate case that Chemist.net has delivered an order with items missing we recommend that the customer checks through the packaging thoroughly and checks items received against the accompanying invoice. If the customer is positive that part of an order is missing then we will require you to send us your entire order in its original state to Chemist.net and for you to contact Chemist.net within 3 working days via telephone or email so that we can rectify the problem quickly and efficiently.

When contacting us we will require the following information:

• Your Name
• Your Order Number
• Full Contact Details
• The product(s) that is/are missing
• Whether you require a refund or a replacement

In the event of a missing item, Chemist.net will refund all postage and packaging costs incurred to the customer when sending the entire order back to Chemist.net for correction.

How to return Orders

All returns are evaluated before being processed. Chemist.net will accept any returns packed and sent by the customer which must include the returns slip appropriately filled in. In order to fill in the return slip you must contact Chemist.net to receive a ‘returns authorisation code’. After a code has been assigned to your order, the customer must return the entire order unopened in exactly the same condition it was delivered in.

After assessing the products, Chemist.net will contact the supplier to organise a refund where applicable.

When a refund has been agreed upon, the refund will be made in the same method that was used to pay for the order. Chemist.net are unable to refund any balance into any other account. Please allow for 7 working days for refunds. Your statutory rights are not affected.